How can we help?
FAQ
About Releases
What is the next release date and time?
Tuesday, March 15th, 2022 | 7pm PST
Join the Fable Kids Family Newsletter for sneak peeks leading up to the launch.
When will the website be in preview mode?
A preview of the website to view the heirloom dolls that will be available (minus the mystery listings which are one-of-a-kind and only visible at the time of launch) on Monday, March 14th at 5pm PST.
The website will be password protected on Tuesday, March 15th at 2pm PST so that final preparations can be made.
When will the next releases be?
Official dates and times of release days will be announced closer to the actual dates.
Releases for 2022 are as follows:
June
September
November
Is it first come, first served? Can something be taken out of my cart?
Shopify does not place holds on carts, so yes things can be removed from your cart if someone else checks out first. We highly encourage you to set up Shop Pay and download the app to your phone. You can also create a FKH customer account by going to our homepage and looking for the little person icon where you save your shipping information.
Payment Methods Available:
VISA
MasterCard
AMEX
Shop Pay
Apple Pay
Google Pay
PayPal
Typically, checking out with a credit card (or Shop Pay, if you have it set up), is the fastest way to secure your purchase. You will know your items are secured once you receive the email notification that your order has been completed.
About Dolls
Do clothes come on the dolls? Are clothes available separately?
The picture you will see of each doll in the preview is what the doll will be wearing when you receive your order. Separate doll clothing will be available for purchase.
What are the general prices of the dolls?
There is a huge range for pricing! It starts at $28 CAD and goes up to $165 CAD. This all depends on the type and size of the doll, as well as the amount of complexity and materials included in the design.
When the preview is live, you will be able to see the prices of all dolls (except the mystery listings).
About Shipping
What are your shipping costs?
Shipping Options for Canada
Letter Mail Shipping via Canada Post (Untracked & Uninsured)
$5 CAD *doll clothing only*
Parcel Shipping via Canada Post (Tracked & Insured)
$14 CAD for orders up to $97 CAD
$20 CAD for orders $98+ CAD
Free Domestic Shipping for orders over $299 CAD
Shipping Options for the USA
Small Packet USA Air via USPS (Untracked & Uninsured)
$7 CAD *doll clothing only*
$12 CAD for orders under $55
Tracked Parcel USA Airmail via USPS (Tracked & Insured)
$15 CAD for orders up to $97 CAD
$20 CAD for orders $98+ CAD
Shipping Options for International
International Air Shipping via Canada Post (Tracked & Insured)
$40 CAD Flat Rate
See our Shipping Policy for more details.
Am I able to combine shipping on my orders?
Yes - we will automatically combine orders as long as the name of the person who ordered, the mailing address, and the email address match. If you have someone ordering for you, please send us an email so we know which orders to combine.
Is local pickup available?
Local Pick Up will be available for you to select at check out.
PLEASE ONLY SELECT THIS OPTION IF YOU ARE ABLE TO PICK UP IN VERNON, BC.
If you select this option and are not able to pick up, you will be invoiced for the correct shipping amount and your order will not be sent out until it is paid in full.